Customer Testimonials

Some of the testimonials that Spabreak have received from satisfied clients.

From: Paulette

Sent: 29 October 2008 11:31
To: Kay Avis
Subject: Re: Spabreak UK Residential Confirmation - Felbridge Hotel & Spa - Elaine Campbell - 6th December

Good morning Kay,

Thank you for your email. I have checked all the details very carefully *smile* and everything is in order.

Once again, thank you for all your help - it has been a pleasure booking this event with you and I will definitely use you again.

Kind regards, Paulette

From: Vijay Bhatti

Sent: 27 October 2008 11:15
To: Kay Avis
Subject: RE: Spabreak UK Residential Confirmation - Mr Vijay Bhatti - Ashford International - 7th November

Hi Kay,

Thanks so much for arranging this and securing the lower price, this is most appreciated.

Many thanks.

Kind regards, Vijay

From: Nicola Travis

Sent: 08 October 2008 14:31
To: Jodi Hill
Subject: Re: Spabreak Residential Confirmation, Titanic Spa - Miss Nicola Travis - Saturday 18th October 2008

Hi Jodi thats excellent thanks for your help!

(I have already recommended the spa break service to some but will continue to, its been great!)

Cheers, Nicola

From: Anne Bartholomew

Sent: 04 October 2008 16:16
To: Jodi Hill
Subject: RE: Spabreak Residential Confirmation, - Mrs Anne Bartholomew - The Lygon Arms - Saturday 22nd November 2008

Hi Jodi

Thanks for your efficient service and help with this booking. It is nice to feel looked after as a customer. I have just had a major op that I am recovering from, hence our Spa break treat. I am hoping all goes well so that I shall use Spabreak again in the future.

Anne Bartholomew

From: Milly Riley

Sent: 30 September 2008 15:46
To: Melissa Pearce
Subject: RE: Spabreak - Residential Confirmation - Mrs Emily Riley - 26th September 2008

Hi Melissa

Just a quick note to let you know we had a fantastic weekend at the Park Royal. The staff couldn't have been friendlier, we felt really looked after and would recommend it to anyone.

Thanks for your help, Milly

From: Michael Jeffrey

Sent: 22 September 2008 10:45
To: Alex Mansi
Subject: RE: Spa Break @ Aldwark Manor, 5th, 6th 0r 7th October 2008

Hi Alex,

Many thanks for your reply so soon.

Your information is very helpful and I appreciate your time, I would like to thank you for replying so quickly and I assure you I will be booking one of your suggestions very soon.

I think it is just what Emma will need after such a dramatic tour of duty in Afghanistan. Once again I would like to thank you for your time and assure you I will be in touch very soon.

Mike

From: Shahla Siddiqui

Sent: 16 September 2008 16:46
To: Alex Mansi
Subject: RE: Spabreak UK Residential Confirmation, Miss Shahla Siddiqui (2), 4th October 2008, Shrigley Hall

Hi Alex,

Thank you so much for all your help – I really appreciate it!

I will of course let you know if the situation changes and we can’t go but fingers crossed we will make it!

Thanks for trying to secure an upgrade for us on my birthday – a nice added touch!

With best wishes, Shahla

From: Sonia Styles

Sent: 15 September 2008 19:16
To: Kay Avis
Subject: RE: Spabreak - Residential Confirmation, Ardencote Manor - 1 Night Relaxation Break 1 Treatment - Ms. Sonia Styles - Saturday 13th September 2008

Kay,

Thanks for all of your help with this event. The weekend went very well and the staff at Ardencote were great. It really is a super venue for a group such as ours and can highly recommend it.

Kind Regards, Sonia xx

From: Richard Spence

Sent: 27 August 2008 10:00
To: Kay Avis
Subject: RE: Spabreak UK - Day spa confirmation - Risley Hall - Richard Spence - 28th August

Hi Kay

Thanks for the information and the excellent customer service you have provided.

Regards, Rich Spence

From: Suzette Allcorn

Sent: 13 August 2008 11:16
To: Alex Mansi
Subject: RE: Spabreak UK Residential Confirmation, Miss Suzette Allcorn (2), 28th September 2008, Moddershall Oaks

Hi Alex

Many thanks for your help and for sorting out the early use of the facilities on Sunday (and the wine!), much appreciated.

Really looking forward to it.

Kind regards, Suzette

From: Neil Duncan

Sent: 30 July 2008 15:00
To: Spabreak Reservations
Subject: RE: Spabreak UK Residential Confirmation, Moddershall Oaks, 3 Night Break, Mr Neil Duncan (2) 22rd July 2008 to 25th July 2008

Hi Marilyn

Just to say that Kim and I had a fabulous time at Moddershall Oaks last week. Everybody there were so friendly and helpful. The hotel setting and facilities were great and food (and wine) excellent.

Thanks for your help in making Kim's 50th birthday very memorable.

Best Wishes
Neil & Kim

From: Louise Nevill

Sent: 24 July 2008 21:31
To: Spabreak Reservations
Subject: Re: Spabreak Booking

Hi

Thank you for your email. I can confirm receipt and receipt of the vouchers in the post today - a very efficient service - thanks agaiin.

Louise

From: Alke Boessiger

Sent: 17 July 2008 16:31
To: Jodi Hill
Subject: RE: Spabreak Day Spa Voucher Confirmation - Gill Main - Matfen Hall

Thanks a million Jodi, this is excellent service.

Best regards, Alke

From: Stephen Murphy

Sent: 16 July 2008 13:45
To: Kay Avis
Subject: RE: Spabreak UK - Day spa confirmation - The Lygon Arms - Samantha Murpy - 24th July

Kay

Thanks for a fantastic service. Quick, prompt and friendly - I'll be back.

Bye for now

Stephen Murphy

From: K Hedges

Sent: 15 July 2008 20:45
To: Kathryn Colligon
Subject: Re: FW: Spabreak UK Residential Confirmation, Whittlebury Hall, Mrs Kathryn Hedges (14), 25th October 2008

Kathryn

Thank you so much for you help, you have shown me that sometime's it pays to keep the "middle man in!".

Kathryn Hedges

From: Janine Vitali

Sent: 11 July 2008 15:31
To: Alex Mansi
Subject: RE: Spabreak UK Residential Confirmation, Ms Janine Vitali, 8th July 2008 (7)

Hi Alex,

With regard to spabreak.co.uk and your assistance I am very grateful for your help and guidance regarding this. Your attention to detail and conscientiousness was fantastic and much appreciated. I have recommended your site to the team I took with me as they were impressed by my feedback of your service levels and without a doubt they will utilize it in the future.

On a personal note Alex, it was wonderful to have had you helping me to arrange this, and I will not hesitate to contact you should I/we decide to carry out a similar activity again.

Many thanks,

Janine

From: Catherine Fairhall

Sent: 08 July 2008 12:00
To: Kathryn Colligon
Subject: RE: Spabreak UK Residential Confirmation, Five Lakes, Mrs Catherine Lewis (2), 23rd July 2008

Hi Kathryn,

Looks great - thanks for booking this for us

Catherine

From: Emma Stenson

Sent: 28 June 2008 13:45
To: Kathryn Colligon
Subject: Re: FW: Spabreak UK Residential Confirmation, Sopwell House, Ms Emma Goble (2), 1st July 2008

Thank you for being so efficient.
Kind regards
Emma Goble

From: Wendy Haycocks

Sent: 27 June 2008 12:00
To: Alex Mansi
Subject: Re: FW: Spabreak Day Spa Voucher Confirmation, Miss Wendy Haycocks

Many thanks Alex,

Very impressed with your friendly and helpful service.

Wendy

From: Sabine Henning

Sent: 16 May 2008 16:01
To: Spabreak Reservations
Subject: RE: Message from the Spabreak Help Page

Dear Ian,

Thank you soo much for all your help !
I have received the voucher - looks great !!

You are my star !

Have a nice weekend.
Sabine

From: Andrew Waller

Sent: 07 May 2008 16:15
To: Jodi Hill
Subject: RE: Spabreak Residential Confirmation, - Mr Andrew Waller - Utopia - Wednesday 21st May 2008

Thank you for your efficient service.

Regards, Andy

From: Grant Weinberg

Sent: 30 April 2008 15:16
To: Glenda Roots
Subject: Re: FW: Spabreak - Residential Confirmation, The Felbrige Hotel and Spa - 1 Night Indulgence Break - Mr. Grant Weinberg - Saturday 10th May 2008

Many thanks - good service and a pleasure to deal with

Regards Grant

From: Wendy Christie

Sent: 25 April 2008 11:01
To: Jodi Hill
Subject: RE: Spabreak Residential Confirmation, - Mrs Wendy Christie - Hellidon Lakes - Saturday 19th July 2008

Thanks for all your help

It has been a pleasure dealing with you

Kind regards, Wendy

From: Jacinta

Sent: 24 April 2008 21:16
To: Kay Avis
Subject: Re: Spabreak UK Residential Confirmation - Risley Hall - Jacinta Shillingford - 26th April

Hi Kay!

Thank you for sending confirmation of my booking. I'd like to add that whoever I spoke to on the phone today had one of the most cheery and welcoming voices I've ever heard on the other end of a business line. Put me in the mood for my weekend away already! :D

Jacinta

From: Tracy Glanville

Sent: 22 April 2008 15:46
To: Jodi Hill
Subject: Re: FW: Spabreak Residential Confirmation,- Mrs Tracy Glanville - Danefield House - Sunday 18th May 2008

Hi Jodi

Thanks very much. Can I just say what an efficient company you are. Nothing seems too much trouble.

Regards, Tracy

From: Elizabeth Brand

Sent: 21 April 2008 14:46
To: Jodi Hill
Cc: Claire Miller
Subject: RE: Spabreak UK Residential Confirmation - Miss. Elizabeth Brand, Friday 30th May 2008

The details are all perfect. Many thanks to you and Claire for being so helpful, we’re all really looking forward to it!

Best wishes, Elizabeth

From: Helen Hawkley

Sent: 15 April 2008 12:46
To: Kay Avis
Subject: Re: Spabreak UK Residential Confirmation - Sopwell House - Helen Hawkley - 19th April

Hi Kay

Confirmation from Sopwell House arrived today - thanks again for all your help - you made it all so very easy......roll-on Saturday!!!

Thanks again, Helen

From: Paul Bawn

Sent: 02 April 2008 13:30
To: Jodi Hill
Subject: RE: Spabreak Residential Voucher Confirmation - Mrs Lee Bawn - Whittlebury Hall

Hi Jodi

Thank you for all your help, it makes a difference finding a helpful person and you made the whole booking very simple for me

Thanks again, Paul

From: Katrina Bunn

Sent: 12 March 2008 09:00
To: Kay Avis
Subject: booking

Dear Kay , just to say thank you for your help with the booking it was so nice to deal with such a pleasant cheerful person who seemed to genuinely care about a client. I hope you have a good day and manage a spa day too sometime soon --thanks x

From: Andrea Prim

Sent: 21 January 2008 18:31
To: Jodi Hill
Subject: Re: Spabreak UK Residential Confirmation, - Miss Andrea Prim - Hoar Cross Hall - 8th and 9th February 2008

Lovely thanks Jodi - and thanks for the wonderful individual service you have given me, I'm sure we'll have a great time

Andrea

From: Katie Foster

Sent: 14 January 2008 22:46
To: Jodi Hill
Subject: RE: Spabreak UK Residential Confirmation, - Ms Katie Foster - Whittlebury Hall - 3rd and 4th February 2008

thanks Jodi - all very painless - wish I had known of your services before!

Katie

From: Laura Ealing

Sent: 28 December 2007 17:16
To: Kathryn Colligon
Subject: RE: Spabreak UK Residential Confirmation, Donnington Valley, Mrs Laura Ealing

Thanks so much for your assistance, I really appreciate it, I will no doubt be speaking to you again soon.

Best wishes for a Happy New Year.

Laura

From: Ruth Willetts

Sent: 22 December 2007 23:46
To: Marilyn Knapp

I am writing to make you aware of how impressed I have been at the kind help, assistance and efficiency of Kayley Chapman when booking a spa break for my mother and her friend. It is my mothers 65th birthday so wanted everything to go just as planned which it has.

Please pass on my thanks!

Kind Regards and best wishes for Christmas and the New Year.

Mrs Ruth Court-Willetts

From: Ian Gibson

Sent: 21 December 2007 15:16
To: Jodi Hill
Subject: RE: Spabreak UK Residential Voucher Confirmation - Mr Ian Gibson - Devere Hotels

Thank you Jodi

What brilliant service

Have a super Christmas.

Best Wishes

Ian C Gibson

From: Angela Griffiths

Sent: 17 December 2007 04:16
To: Claire Miller
Subject: Re: FW: Spabreak UK Voucher Confirmation

Hi Claire

Received the vouchers this morning - must say I'm very impressed with the service. Hope that Dan and Sarah enjoy the spa break - and look forward to using spabreak in the future

Regards, Angela

From: Sara Attenborough

Sent: 20 November 2007 09:15
To: Glenda Roots
Subject: RE: Spabreak UK Residential Confirmation, The Palace - 7 x 1 Night Spa Break and 4 x 1 Night Girls I

Hi Glenda,

I would like the French Cruise please. The kids have never been to France, or on a cruise for that matter!! What a lot to look forward to!

Thanks very much for your prompt attention. It's so refreshing to deal with such an efficient, knowledgeable and downright friendly person. Please pass these comments to your manager. You deserve recognition for your work.

Thanks again.

All the best, Sara

From: Lindsay White

Sent: 19 November 2007 12:16
To: Kay Avis
Subject: Thank you

Kay

I'm sorry it's late, but I just wanted to say a big thank you for all your help with, my Spa Break booking at the Welcombe Spa in Stratford (Fri/Sat 2/3 November). As you may recall I was taking 10 friends there for my 40th birthday. We had a wonderful time, it was a great location and the facilities were perfect - thanks for your recommendation. I had a brilliant 40th birthday and celebrated it well with my friends there.

Thanks again, and you will be pleased to know that I have already recommended you on.

Best wishes, Lindsay White

From: Ward, Hayley

Sent: 30 October 2007 21:00
To: Marilyn Knapp
Subject: Thank you!

Hi Marilyn, I hope you’re well?

I just wanted to drop you a line to say thank you for all your hard work in making my sister’s hen weekend a very special one. I know at times we were not the easiest group to work with. There were lots of amendments to the booking along the way, including a last minute one! Your professionalism really took a lot of the pressure and stresses away from me as chief organiser (and chief bridesmaid!).

As for feedback on the weekend itself, I have nothing but positive remarks to make. The hotel is in a beautiful setting, the food was delicious and the service and staff were second to none. Despite the fact that we were quite a young group in part, and a little boisterous at times, we were ALWAYS treated courteously. Nick (the Manager) was genuinely concerned that we were all having a good weekend and also helped me in making it a fabulous time for all.

On the Saturday the Spa were down one therapist, we’re still not sure what happened to the 3rd girl, I hope she’s okay! Anyway, Libby & Sam pulled out all the stops to make sure that all of the ladies got at least one treatment and even liaised with Nick so that those who didn’t receive their 2nd treatment got a decent discount on the cost of the weekend.

Everyone that I have dealt with in the run up to and during the course of the weekend should be highly commended for their superb service; yourself, reception staff, the porters, bar and restaurant staff and of course Management. Particular names that stand out are you, Gemma (Spa), Sam (Spa) &ndash she had a lot of stress on the Saturday and absolutely not her fault, Nick (Manager) & Arvind (Restaurant Manager). We were very well looked after.

Once again many thanks!

Kind regards, Hayley

From: Peter English

Sent: 29 October 2007 08:30
To: Glenda Roots
Subject: RE: RE Bailiffscourt - Mr. Peter English

Hi Glenda,

Thank you and I appreciate your efforts in sorting this out. Please be assured that when we need a break from the baby… spabreak.co.uk will be the first place I come.

Thanks again, Pete

From: David Firmstone

Sent: 26 October 2007 16:31
To: Marilyn Knapp
Subject: RE: Spabreak UK Residential Confirmation, Moddershall Oaks, 1 Night Spa Break, Dave Firmstone ( 2) 16th November 2007

Hi Marilyn,

Thanks again! I am really looking forward to it and I am sure she will love it!

Your service was second to none and you were very helpful and I’m very pleased with the deal you got me. Obviously working in customer service and sales myself I know what good and bad service is and you were really helpful and polite.

I will be sure to recommend yourselves to my friends and colleagues!

Kind regards, Dave Firmstone

From: Sarah Williamson

Sent: 06 September 2007 07:16
To: Kathryn Colligon
Subject: Re: Spabreak UK Residential Confirmation, Welcombe Spa, Ms Sarah Williamson (5), 16 & 17 Sept 07

Thanks Kathryn, I'm sure we will have a lovely time.

Can I just say how helpful and professional I found you when booking this break. It really makes a change to speak to someone who is keen to help and knows what they're talking about.

Thanks again I will let you know how it goes.

Regards, Sarah Williamson

From: Robert Whipple

Sent: 05 September 2007 16:01
To: Kay Avis
Subject: RE: Spabreak UK Residential Confirmation - Welcombe Spa - Robert Whipple - 16th + 17th November

Hi Kay

Thanks for that and we are both thoroughly looking forwards to our 1st taste of what could well be many spa breaks!! Both you and your colleagues have been very thorough and helpful and I extend that to Vicki and Jodie. Feel free to pass this on to your boss but I have found the service and promptness second to none in booking this weekend.

Speak soon, Robert

From: Lauren Stevens

Sent: 30 July 2007 22:46
To: Marilyn Knapp
Subject: RE: AMENDMENT Spabreak UK Residential Confirmation,Brandshatch Place, 1 Night Perfect Spa Experience, Lauren Stevens (8) 29th July 2007

Hi Marilyn

Thank you so much for organising our spa break at Brandshatch Place Spa, we had an amazing time and miss it already. You made it so easy to organise my friend's Hen Break and I am very grateful for all your help and immediate responses to the many questions I asked.

I loved it so much that I would love to go back there in October with my boyfriend. If you can help then please do let me know.

Many thanks, Lauren

From: Emma Goodall

Sent: 29 June 2007 19:01
To: Marilyn Knapp
Subject: Re: Booking: Goodall

You are a STAR!!!!

When this is done you must let me have your manager's details so I can inform them of how impressed I am with your prompt replies to my many emails and I know how difficult we have been!

Regards, Emma Goodall

From: Joanne Nuttall

Sent: 07 June 2007 09:01
To: Marilyn Knapp
Subject: RE: Spabreak UK Residential Confirmation, Oulton Hall, Joanne Nuttall (16) 1st December 2007 -

Marilyn,

First of all can I say thank you so much for all the trouble and extra effort you have put into getting this sorted for me and how calm and in control you have been through all of the hassle it has caused you (which is more than I can say for me).

I am sure we will speak again but once more thank you so much for all the hard work and trouble you have gone to.

Jo

From: Leslie Hume

Sent: 03 April 2007 16:46
To: Glenda Roots
Subject: RE: Spabreak UK Residential Confirmation, The Welcombe Spa Mr. Leslie Hume 2 Night Welcombe Spa Retreat 6th and 7th April 2007

Glenda

Thank you so much for sorting this. My wife and I have had a traumatic and stressful 2007 (I know it's only April) and this is the first opportunity we've had to recharge our batteries. I really didn't have the enthusiasm or energy to do a lot of phoning around so thank heavens I stumbled across you. We really appreciate your efficiency and manner in finding us a suitable break which looks wonderful and is much needed.

Thank you once again.

Regards, Les

From: Michael Lock

Sent: 28 February 2007 17:46
To: Jodi Hill
Subject: RE: FW: Spabreak UK Residential Confirmation, - Mr Michael Lock - Alexander House

Hello Jodie, just wanted to say thank you for your professional and excellent help that you have given me over the last couple of days. i will definitely book with you again and let my friends and colleagues know of your good work. thanks again, Mike Lock.

From: Michelle Wheeler

Sent: 04 January 2007 13:31
To: Glenda Roots
Subject: RE: FW: Spabreak UK Residential Confirmation, Five Lakes Resort 2 Night Tickled Pink Mrs Michelle Wheeler

Hello Glenda
I just wanted to say thank you very much for your patience and professional manner which you dealt with my query over the past couple of days. Not exactly knowing what I wanted made your job much more difficult but you were polite helpful and patient. Thank you. People are always quick to complain, but rarely take the time to give credit where due, so please feel free to pass my comments on to any supervisers you may have.

Thank you once again, and Happy New Year!

Michelle Wheeler

Ana Maria Tewkesbury

Kathryn, thank you for all your help with our booking. You came highly recommended but you have gone up even further in our ranking list. We look forward to enjoying the break and am sure will use your services again.

Kind regards, Ana Maria

Olivia Campbell

Hello Kathryn, I would just like to say thank you for all your help on booking this spa break for my parents' Christmas present. I found the website easy to use and speaking to you on the phone and over email, you answered all of my questions fully. I gained all the information i needed so that i could book and i dont normally get that type of service if im booking a holiday

So thank you very much for your help and information!

Many thanks, Olivia